Simple Help Tickets Plugin für Minecraft 1.12

Simple Help Tickets

Description: Simple Help Tickets provides a simple and effective system for users to request the assistance of an admin. Starting out as a rather lightweight plugin I threw together for personal use and decided to share, it has continued to expand due to popular demand. By using /ticket a user can open a help ticket, which can then be reviewed and dealt with by an administrator. Both users and admin are able to reply to tickets to further dialogue regarding a ticket. If a user logs in and an open ticket has received a reply from an admin, they will be notified of the change.

Updating to 1.0

If you are updating to 1.0 you will need to start with a fresh database. If you're using SQLite simply delete Tickets.db in SimpleHelpTickets plugin directory MySQL users, delete the table SHT_Tickets in your database, it will be replaced on server start.

Installation:

• Download the .jar
• Place the .jar in your plugins directory
• Restart the server

Configuration: • MaxTickets Maximum number of tickets per user. • TicketExpiration Number of days before a closed ticket expires • NotifyAdminOnTicketClose Users with the sht.admin permission will receive a message when a ticket is closed. • MultiWorld If using more than one world, take/check ticket will display the appropriate world name in ticket details • OnJoin Display number of personal tickets to user / total tickets to admin upon join • USE_MYSQL Whether to use MySQL instead of SQLite output.yml • Use to customize plugin output (Language / Formatting)

Commands: &bull; /helptickets - SimpleHelpTickets Menu. &bull; /ticket (description) - Open a help ticket. &bull; /tickets [-a/-c] - List Open/All/Closed tickets. &bull; /checkticket <#> - Check the details of a ticket. &bull; /taketicket <#> - Assign self to a ticket. (and be teleported to the location is was set) &bull; /replyticket <#> <reply> - Reply to a ticket &bull; /closeticket [-r] <#> - Close a help ticket. &bull; /delticket (#) - Delete a help ticket. &bull; /purgetickets [-c/-a] - Purge expired, Closed or All tickets Permissions: &bull; sht.ticket - Open a help ticket. &bull; sht.admin - Administrate help tickets. &bull; sht.reload - Reload SimpleHelpTickets.

To Do: &bull; Add config options for customizing messages.Done. &bull; Add SQLite support, expand ticket communication and logging.Done. &bull; Add MySQL Support.Done. &bull; Add resolve ticket feature.Done. &bull; Add ticket expiration.Done. Web GUI By popular demand, a Web GUI is available for SimpleHelpTickets. You can download it below. &bull; SimpleHelpTickets Web GUI

Thankyou for your support! :D Recent Change-Log:

1.4

• Updated for Spigot API 1.10.2
• UPDATED: Updated for new UUID system

(Caveats: UUID not translated to player name)

• Fixed: bug when reopening a ticket

1.3.6

• FIXED: MaxTickets not limiting the amount of tickets a user can open
• FIXED: User OnJoin notification of open tickets repeating itself
• FIXED: MySQL Connection Check. (Merged PR: TheCutter)

1.3.5

• Updated extra formatting to not interfere with colour codes
• Recoded ticket.class
• Fixed "CONSOLE has opened a ticket" bug for MySQL users
• Fixed notification of admin reply on user join

1.3.4

• Added bold/italic/underline/strike/reset to output.yml
• Fixed typo in output.yml
• Added check to getconnection in mysqlconnection.java to ensure connection is established, and if not re-stablish connection before continuing.

1.3.3

• minor bugfix: Users rceiving notification about open tickets even if tickt is/are closed
• minor bugfix: Prefix removed from 'No Tickets To Display' message
• minor bugfix: Instances of getDisplayName changed to getName in closeticket & taketicket (Fronix)
• minor bugfix: A few typos in output.yml have been fixed (if your output.yml is unchanged, delete it before starting your server to generate a new one)